Several sites claim to provide access to white papers whilst in fact they do not. At the moment Reinier Consulting is working on getting white papers that really add value.
Current white papers available are:
Application Services Library (pdf - 145kb)
Application Services Library (pdf - 60kb)
CMM in 45 Minutes (pdf - 40kb)
SLA for Backbone (word - 63kb)
Software Testing (word - 170kb)
Professional research papers can be found at:
Several interesting articles and templates can be found via the following links:
http://www.se-cure.ch/images/Article-0309-MT.pdf - Release Management
http://deming.ces.clemson.edu/pub/tqmbbs/cases/ - short best practices on TQM
http://www.skymark.com/resources/tools/management_tools.asp - tools (e.g. Pareto, pie charts, cause and effect diagrams)
http://www.nkarten.com - website of Karten Associates (articles focused on SLM, SLA's and the Customer)
http://library.govtech.net - Govtech.net Library with some ITIL related white papers
http://www.itsm.info/downloads.htm - a competitor, RL Information Consulting LLC, but with good articles
http://www.onesixsigma.com - onesixsigma offers a number ITIL and Six Sigma related articles
http://www.kwintes.nl/Downloads.htm - good SLM and SLA articles/templates, available in Dutch only
http://sparc.airtime.co.uk/users/wysywig/cmp.htm - Configuration Management
http://www.sei.cmu.edu/legacy/scm/papers/CM_Plans/CMPlans.MasterToC.html - Configuration Management
http://www.geocities.com/perfcapmgmt/ - Capacity Management
http://www.geocities.com/infosecpage/bcpdr.html - Business Continuity
http://www.insight.co.uk/whitepapers.htm - information on CRAMM and IT-Service Continuity Management
http://whitepapers.telecomasia.net/ - several white papers
http://itpapers.techrepublic.com/search.aspx?scid=1062 - several white papers
Department of National Defence (Canada) - case study
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